Privacy Policy

Last updated: 20 Nov 2025

This Privacy Policy explains how TreeTalk (“TreeTalk”, “we”, “our”, “us”) collects, uses, stores and protects information when you visit our website tree-talk.com (the “Website”) or interact with our services and products, including TreeTalk Node.

By using the Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Fill in contact, demo, or support forms
• Subscribe to newsletters or product updates
• Request documentation or download links
• Send us email or feedback

This may include:

• Name
• Email address
• Company name
• Country or region
• Any other information you choose to provide in your message

1.2 Automatically Collected Information

When you browse our Website, we may automatically collect certain technical information to help us understand how the Website is used and to maintain its security and performance. This includes:

• Your IP address (anonymized where required by law)
• Browser type and version
• Operating system and device information
• Referring URLs and pages visited
• Date and time of visits
• Approximate location (country/region) based on IP

We use tools such as Google Analytics and Google Tag Manager to collect and analyze this data.

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, analyze visits, and improve the user experience. For detailed information, please see our Cookie Policy.

2. How We Use Your Information

We use the data we collect to:

• Operate, maintain, and improve the Website
• Respond to your requests, questions, and support tickets
• Provide download links, trial licenses, and product information
• Send you updates and announcements when you have opted in
• Analyze Website usage and performance
• Detect, prevent, and address security or technical issues
• Comply with applicable laws and regulations

We do not sell your personal data and we do not share it with third-party advertisers.

3. Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we process your data under one or more of the following legal bases:

• Legitimate interests, such as operating and improving the Website, ensuring security, and responding to your inquiries.
• Consent, for non-essential cookies and certain marketing communications.
• Contractual necessity, when we respond to your requests related to our products and services.
• Legal obligations, when processing is required by applicable law.

4. Third-Party Services and Data Sharing

We may share limited personal data with trusted third parties solely to operate the Website and our services, including:

• Website hosting providers
• Analytics providers (e.g. Google Analytics via Google Tag Manager)
• Email service providers (for support and communication)

These third parties act as data processors and may only process personal data on our behalf and according to our instructions.

We may also disclose information if required by law, regulation, court order, or governmental request.

5. Data Retention

We keep personal data only as long as it is necessary for the purposes described in this Policy:

• Analytics data: typically 14–26 months (as per Google Analytics settings)
• Contact and support data: as long as needed to handle the request and for a reasonable period thereafter
• Newsletter subscriptions: until you unsubscribe or request deletion
• Server logs: usually 6–12 months, for security and troubleshooting

6. International Data Transfers

Some of our service providers (e.g. Google) may process data in countries outside your own, including the United States. When such transfers occur, we rely on appropriate safeguards, such as Standard Contractual Clauses, adequacy decisions, or equivalent mechanisms provided under applicable data protection laws.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (“right to be forgotten”)
• Object to or restrict the processing of your data
• Withdraw consent where processing is based on consent (e.g. cookies)
• Receive a copy of your data in a portable format where applicable

To exercise these rights, please contact us at: privacy@tree-talk.com. We will respond as required by applicable law.

8. Data Security

We use reasonable technical and organizational measures to protect your personal data, including HTTPS encryption, secure hosting, and restricted access to systems that store personal data.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete such data.

10. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when changes were last made. Significant changes will be communicated on this page or via a notice on our Website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

TreeTalk — Privacy Office
Email: privacy@tree-talk.com
Website: https://tree-talk.com/