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Independent Online Retailers! Reduce your losses from abusers while rewarding your loyal customers. Share your experience to build a better market together on

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Credenza: Fraud Prevention and Risk Evaluation Software for E-Commerce

Hi and welcome to our project.

Our main goal is to make it simple for any online seller to verify the buyer and build the pre-sale interaction correctly.

The burst of e-commerce goes along with a bunch of new issues from the buyers' side: "friendly fraud", "wardrobing", and return abuse is a $24 billion problem. Online payment chargebacks fraud costs e-tailers an additional 1.8% of sales. Furthermore, the cost of return deliveries has increased by 75% in the last few years, reaching $550 billion!  For example, on Amazon, the percentage of returns is 5-15%, and in the categories of clothing and electronics - up to 44%. Most returns are not salable.

These losses are absorbed by responsible customers in the form of higher product prices. 

Our second goal is to help the user store the personal data of customers in an orderly, secure manner, and in accordance with the private policies of the sales channel (their store or marketplace) and applicable laws (GDPR, CCPA, DPA, PIPEDA, and so on).
Crucially, Credenza differs from other fraud-detection online services because it operates like a native app, ensuring that all sensitive data of each user is securely stored on the user's device in an encrypted form and is never transmitted over the network, thereby radically reducing potential data leakage.
When it comes to shared data, Credenza stands out among various "blacklists" by offering true anonymization, depersonalization, and atomization in its crowdsourced database. In this database, only impersonal “fingerprints” of transactions are stored, access to which is provided by the we developed.

Recently, we have simplified the import of data on marketplace orders and made it semi-automatic.
In the first stage, we tested importing orders from Amazon, eBay, and WooCommerce. In addition, the ability to customize allows you to receive data from any .csv file. In the future, we plan to make it easier to obtain data from the most popular marketplaces (eBay, Amazon, Etsy, Allegro, Mercado Libre, Alibaba / Taobao / Tmall, Shopee, Flipkart, Ozon, and Wildberries. Of course, we will support independent retailers using Shopify, WooCommerce, Magento, Prestashop, and Opencart. Vote for your marketplace or platform in the , participate in beta testing - and we can make it faster!

Finally, our mission is to neutralize the gigantic competitive advantage of marketplace monopolists who collect a lot of user data and use it for their own purposes. For this intent, we provide a crowdsourcing database to unite independent e-commerce sellers to share, within the law, transaction data to combat fraudsters, on the one hand, and to improve service to honest buyers, on the other hand.

✅ Short survey/poll - please, vote for the features you really need in 2025:






















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